Return and Exchange

Before you return a Justhands product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity

In spite of these variables, at Justhands we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item. You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below:

Returns & Exchanges Form

Please note that Exchange or Refund will not be made against the following items, unless there is a quality issue:
Sarees
Stoles & Dupattas
Jewellery
Giftware

Return Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
Returns, if any, need to be made within 30 days of receiving the goods.
A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by clicking here
Justhands will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Returns & Exchanges form

Please ship to the following address:

Justhands.in

B-7 Navaprabhat Society
Sant Janabai Road
Vile-Parle(East)
Mumbai - 400057

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below:
If you would like to request an exchange please write to us support@justhands.in
Items which are to be exchanged need to be sent to the addresses given below within 30 days of receiving the goods.
A Returns & Exchanges Form should be completed and sent along with the goods. You can download the Returns Form by Clicking Here.
Justhands will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size). Shipping charges for the replacement will not be billed to the customer.

If you would like to exchange any item, Justhands will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.

Claiming Refunds

For Credit Card/Debit Card/Netbanking or Paypal Transactions: As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the CCAvenue Payment Gateway or Paypal if applicable as per the situations given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Justhands has erroneously sent you a wrong item / colour / size.

For COD (Cash on Delivery) Transactions:
Refunds can only happen via Gift Vouchers.
Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
The customer can ship the product in case he or she receives a damaged or defective product. Customer can also place a request for a reverse pick up incase reverse pick up service is available through our couriers.

Refunds will be done in the following cases:
Genuine sizing issues, only for unused garments. Please review our size guides carefully before making your purchase.
Genuine quality issues.
Packages lost in transit.
In case Justhands discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
In case Justhands discovers that a wrong item has been shipped to you.
In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases the filled return form should be included in the return shipment.

No refunds will be given in the following cases:
In case of minor design and colour variations. With handloom products there will always be some variation between products.
Incorrect or outdated delivery address.
Incorrect address format including any form of a PO Box address.
After 3 failed delivery attempts by the courier.
Package refused by recipient.
Products returned in a used or damaged condition.

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